1. Shipping Charges

• Shipping charges vary depending on the destination country.
• The exact shipping cost will be calculated and displayed at checkout before you confirm your order.
• Orders are shipped via trusted international couriers. Delivery time is usually 4–6 working days, but this may be slightly delayed due to customs clearance in your country.

2. Taxes, Customs Duties & Fees (DDU – Delivered Duty Unpaid)

• Our prices and shipping charges do not include any customs duties, VAT, or other taxes required by the destination country.
• These charges, if applicable, will be collected by the courier or local customs before delivery.
• The exact amount is determined by your country’s customs authority and may vary depending on the order value and product category.

3. Customer Responsibility

• By placing an order, you agree to pay any import duties and VAT imposed by your country.
• If you refuse to pay these charges and the order is returned to us, we will refund the purchase price minus:
• The original shipping cost
• Any return shipping fees
• Applicable handling charges

4. Customs Clearance

• Customs processing may delay delivery.
• We are not responsible for delays caused by customs inspections or the time taken by customers to settle duties and taxes.

5. Recommendation

• Please check your local customs regulations and estimated charges before placing an order.

Our chairs are known to be extremely durable, even so, taking good aftercare is vitally important to ensure the chair feels and looks like you first bought it. Thus, it is essential to avoid any forms of liquid as it is unfavorable to the PU Leather/Fabric of your chair and do take extra step to wiping it down once in a while to keep it clean. Best clean with microfiber cloth to keep it spick-and-span for years.

While the chair is known for its durability, it is not friendly with rough usage, for the best of your interest, you may want to consider keeping it away from your pets, sharp objects, impacts or other usages that are unintended for your chair so it may lasts for years.

We’re delighted to include free shipping with every purchase.

You will receive a tracking number in your email once we have shipped it out which includes the link where you may trace your order.

Delivery takes 3-5 working days.

We would love it to be, unfortunately it is currently still not possible as courier will not be able to send it after assembly.

Every chair comes with a user manual, and you can always refer to our assembly video to follow it step-by-step. Feel free to contact us if you face any difficulty during assembling the chair.

All our customers enjoy a 2-year limited hardware warranty on parts and lifetime warranty on frame
1. Incomplete set of parts on delivery
2. Any defect(s) of parts during delivery
3. Significant defect(s) of mechanical part(s) such as hydraulics, recline mechanism, and tilt mechanism
4. For electric powered desk - malfunction in lifting motor

1. Notify us through “Contact Us”, providing us any relevant images or videos within 7 days from the date of defect.
2. For new unit(s), please notify us before assembly. Once assembly is done, warranty will not be covered for physical damage(s)
3. Any part(s) repaired or replaced will be covered for the remaining warranty period

1. Normal wear and tear of PU leather
2. Damage(s) on chair nylon/metal base or PU wheels
3. Damage(s) on armrests such as breaking
4. Physical damage(s) on any parts of the chair (except for on arrival)
5. Natural disaster including but not limited to fire, flood, collapse of property
6. Damage(s) resulted from alteration and modification
7. Damage(s) caused by self-assembly or improper assembly, usage that derives from the Guided User Manual
8. Expenses for return delivery for inspection and replacement

Co Labs General Trading LLC reserves the right and discretion to determine the warranty is effective or such part(s) shall be replaced or repaired. Shall there be any damage(s) caused by abusive actions that derive from the intended usage of the product(s); including, but not limited to modification, impact, will result to termination of the warranty with immediate effect. This warranty is effective only on the initial buyer. Co Labs General Trading LLC should be notified for any transfer of ownership and warranty for the warranty to be effective.

This warranty is effective on the date of delivery.

Customers may request an exchange within 5 days from the date of delivery.
To initiate an exchange, please contact us and provide a valid reason for the request. Our team will reach out to inspect and confirm that the chair is unused and free from any damage.
Once approved, we will process the exchange and issue a credit voucher, which can be used toward your next order.

Please note: Exchange can be done only once per order.