How do I clean my PU/Fabric chair?

Our chairs are known to be extremely durable, even so, taking good aftercare is vitally important to ensure the chair feels and looks like you first bought it. Thus, it is essential to avoid any forms of liquid as it is unfavorable to the PU Leather/Fabric of your chair and do take extra step to wiping it down once in a while to keep it clean. Best clean with microfiber cloth to keep it spick-and-span for years.

How long will my chair lasts?

While the chair is known for its durability, it is not friendly with rough usage, for the best of your interest, you may want to consider keeping it away from your pets, sharp objects, impacts or other usages that are unintended for your chair so it may lasts for years.

How much are the shipping rates?

We’re delighted to include free shipping with every purchase. Our orders are shipped via FedEx and may be conveniently placed at your doorstep by our carrier.

How to trace my order?

You will receive a tracking number in your email once we have shipped it out which includes the link where you may trace your order.

How long does it take to deliver?

Delivery takes 3-5 working days.

What is the coverage of warranty?

All our customers enjoy a 2-year limited hardware warranty on parts and lifetime warranty on frame
1. Incomplete set of parts on delivery
2. Any defect(s) of parts during delivery
3. Significant defect(s) of mechanical part(s) such as hydraulics, recline mechanism, and tilt mechanism
4. For electric powered desk - malfunction in lifting motor

What are the terms and conditions of warranty?

1. Notify us through “Contact Us”, providing us any relevant images or videos within 7 days from the date of defect.
2. For new unit(s), please notify us before assembly. Once assembly is done, warranty will not be covered for physical damage(s)
3. Any part(s) repaired or replaced will be covered for the remaining warranty period

What is not covered under the warranty?

1. Normal wear and tear of PU leather
2. Damage(s) on chair nylon/metal base or PU wheels
3. Damage(s) on armrests such as breaking
4. Physical damage(s) on any parts of the chair (except for on arrival)
5. Natural disaster including but not limited to fire, flood, collapse of property
6. Damage(s) resulted from alteration and modification
7. Damage(s) caused by self-assembly or improper assembly, usage that derives from the Guided User Manual
8. Expenses for return delivery for inspection and replacement

Limited Warranty

Co Labs General Trading LLC reserves the right and discretion to determine the warranty is effective or such part(s) shall be replaced or repaired. Shall there be any damage(s) caused by abusive actions that derive from the intended usage of the product(s); including, but not limited to modification, impact, will result to termination of the warranty with immediate effect. This warranty is effective only on the initial buyer. Colabs should be notified for any transfer of ownership and warranty for the warranty to be effective.

Warranty Effective Date

This warranty is effective on the date of delivery.

Exchange Policy

Customers may request an exchange within 5 days from the date of delivery.
To initiate an exchange, please contact us and provide a valid reason for the request. Our team will reach out to inspect and confirm that the chair is unused and free from any damage.
Once approved, we will process the exchange and issue a credit voucher, which can be used toward your next order.
Please note: Exchange can be done only once per order.

Is the chair assembled on arrival?

We would love it to be, unfortunately it is currently still not possible as courier will not be able to send it after assembly.

How to assemble my chair?

Every chair comes with a user manual, and you can always refer to our assembly video to follow it step-by-step. Feel free to contact us if you face any difficulty during assembling the chair.