At Colabs, customer satisfaction is important to us. We aim to provide high-quality products and a smooth shopping experience for all our customers across the UAE.

This Refund & Return Policy outlines the terms and conditions related to returns, exchanges, cancellations, and refunds for purchases made through our website.

ALL SALES ARE FINAL, WE DO NOT OFFER MONETARY REFUNDS. 

If your chair arrives damaged, defective, or different from what you ordered, contact us within 5 days of delivery and we will arrange a free replacement or exchange at no cost to you, including return shipping.

For all other exchange requests (for example, a change of mind), a one-time exchange is available within 5 days of delivery, subject to the conditions below.

How To Request An Exchange

Contact us with your order number and a valid reason for the request. Our team will review the request and confirm that the chair is unused, unassembled, and free from any damage before approving it.

What You'll Receive

Once an exchange is approved, we will issue a credit voucher for the value of your order, which can be used toward your next purchase with us. We do not issue cash or original-payment-method refunds for change-of-mind exchanges.

Conditions

• Exchange requests must be made within 5 days of the delivery date.
• The chair must be unused, unassembled, and in its original condition and packaging.
• Exchanges can be processed only once per order.
• Customers are responsible for return shipping costs on change-of-mind exchanges; we cover return shipping when the item is damaged, defective, or incorrect.

Non-Returnable Items

For hygiene, safety, and operational reasons, the following items may not be eligible for return or refund unless they arrive damaged or defective:

• Opened or used products
• Clearance or sale items
• Customized or special-order products
• Promotional items
• Products damaged due to misuse or improper handling

Damaged, Defective, or Incorrect Items

If you receive:

• A damaged product
• A defective item
• An incorrect product

please contact us :

• Your order number
• Photos/videos clearly showing the issue
• A brief description of the problem

After review and verification, we will arrange an appropriate resolution, which may include:

• Replacement
• Exchange
• Credit
• Refund (where applicable)

Contact Us

If you have any questions regarding the Refund & Return Policy, please contact us:

Colabs
Website: www.colabs.ae
Email: info@colabs.ae
Phone/WhatsApp: +971 50 428 6188

We appreciate your trust in Colabs and remain committed to protecting your privacy and providing a secure online shopping experience.