Thank you for shopping with Colabs. We are committed to providing a reliable and efficient delivery experience for our customers across the United Arab Emirates, Saudi Arabia, Kuwait, Oman & Bahrain.

This Shipping Policy outlines important information regarding order processing, shipping timelines, delivery coverage, tracking, and related terms.

Delivery Coverage

Colabs currently delivers across all Emirates within the United Arab Emirates, including:

• Abu Dhabi
• Dubai
• Sharjah
• Ajman
• Ras Al Khaimah
• Fujairah
• Umm Al Quwain

International shipping may be available for selected countries and products. Availability and shipping charges will be confirmed during checkout or by our support team.

Shipping & Customs Policy – Saudi Arabia, Kuwait, Oman & Bahrain

1. Shipping Charges

• Shipping charges vary depending on the destination country.

• The exact shipping cost will be calculated and displayed at checkout before you confirm your order.

• Orders are shipped via trusted international couriers.

• Delivery time is usually 4–6 working days, but this may be slightly delayed due to customs clearance in your country.

2. Taxes, Customs Duties & Fees (DDU – Delivered Duty Unpaid)

• Our prices and shipping charges do not include any customs duties, VAT, or other taxes required by the destination country.
• These charges, if applicable, will be collected by the courier or local customs before delivery.

• The exact amount is determined by your country’s customs authority and may vary depending on the order value and product category.

3. Customer Responsibility

• By placing an order, you agree to pay any import duties and VAT imposed by your country.
• If you refuse to pay these charges and the order is returned to us, we will refund the purchase price minus:
• The original shipping cost
• Any return shipping fees
• Applicable handling charges

4. Customs Clearance

• Customs processing may delay delivery.
• We are not responsible for delays caused by customs inspections or the time taken by customers to settle duties and taxes.

5. Recommendation

Please check your local customs regulations and estimated charges before placing an order.

Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Please note:

• Orders placed on weekends or UAE public holidays will be processed on the next business day.
• During promotions, launches, or high-demand periods, processing times may be slightly extended.

Once your order is processed and shipped, you will receive a shipping confirmation with tracking details.

Delivery Timeframes

Estimated delivery timelines are as follows:

Location                          Estimated Delivery Time

UAE                                   3–5 business days

International Orders   4–6 business days (where available)    

Delivery timelines are estimates and may vary depending on:

• Product availability
• Courier operations
• Remote locations
• Weather conditions
  
• Public holidays or unforeseen circumstances

Shipping Charges

Shipping fees, if applicable, will be displayed during checkout before payment confirmation.

We may occasionally offer:

• Free shipping promotions
• Free delivery on minimum order values
• Special delivery campaigns within the UAE

Additional shipping charges may apply for:

• Remote areas
• Express delivery requests
• International shipments

Order Tracking

Once your order has been shipped, you will receive:

• Tracking information via email or SMS
• Courier details for shipment monitoring

Customers may contact our support team if assistance is required with shipment tracking or delivery updates.

Delivery Requirements

To ensure successful delivery:

• Customers must provide accurate shipping information and contact details.
• Someone should be available to receive the order at the delivery address.
• Certain deliveries may require a signature upon receipt.

Colabs shall not be responsible for delays or failed deliveries caused by:

• Incorrect addresses
• Unreachable phone numbers
• Customer unavailability
• Courier-related issues beyond our control

Failed Delivery Attempts

If delivery cannot be completed due to unsuccessful delivery attempts:

• The courier may attempt redelivery
• The shipment may be returned to our facility
• Additional delivery charges may apply for reshipment

Our support team will contact customers where possible to assist with redelivery arrangements.

International Shipping & Customs

For international shipments:

• Delivery times may vary depending on destination country
• Customers are responsible for any customs duties, import taxes, or clearance fees imposed by local authorities
• Customs procedures may occasionally cause delivery delays beyond our control

Colabs comply with applicable UAE regulations and do not ship to countries restricted under UAE laws.

Damaged or Missing Packages

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with:

• Order number
• Photos/videos of the package and product
• Description of the issue

Our team will review the case and provide an appropriate resolution in accordance with our Refund & Return Policy.

Contact Us

If you have any questions regarding the Shipping Policy, please contact us:

Colabs
Website: www.colabs.ae
Email: info@colabs.ae
Phone/WhatsApp: +971 50 428 6188

We appreciate your trust in Colabs and remain committed to protecting your privacy and providing a secure online shopping experience.