At Colabs, we are committed to offering quality products and dependable customer support. This Warranty Policy outlines the warranty coverage applicable to eligible products purchased through our website.

Certain products sold on Colabs.ae are covered by manufacturer warranty protection against manufacturing defects under normal usage conditions.

Warranty Coverage

Colabs products carry a 2-year limited hardware warranty on parts and a lifetime warranty on the frame, covering incomplete parts on delivery and defects in mechanical components. Eligible products purchased from Colabs may include a limited manufacturer warranty, depending on the product category and brand.

The warranty generally covers:

• Manufacturing defects
• Faulty workmanship
• Structural or mechanical defects under normal use
• Functional issues caused by manufacturing faults

Warranty coverage begins from the original date of purchase.

Warranty Period

Warranty duration may vary depending on:

• Product type
• Manufacturer policies
• Brand-specific coverage

The applicable warranty period, if available, will typically be mentioned:

• On the product page
• Product packaging
• Manufacturer documentation
• Purchase invoice

Customers are encouraged to retain their invoice or proof of purchase for all warranty-related requests.

What Is Not Covered

The warranty does not cover damage or issues resulting from:

• Misuse, negligence, or improper handling
• Accidental damage
• Improper assembly or installation
• Unauthorized repairs or modifications
• Normal wear and tear(s)
• Cosmetic damage including scratches, stains, fading, or dents
• Damage caused by liquids, fire, or external factors
• Commercial or abnormal usage beyond intended use

Consumable parts and accessories may also be excluded unless specifically covered by the manufacturer.

Warranty Claim Process

If you believe your product has a valid warranty issue, please contact our support team with:

• Order number or proof of purchase
• Product details
• Clear photos or videos showing the issue
• Brief explanation of the problem

Warranty Resolution

If the warranty claim is approved, Colabs or the manufacturer may provide one of the following solutions, depending on the nature of the issue:

• Replacement parts
• Product repair
• Product replacement
• Credit
• Alternative resolution deemed appropriate

Warranty resolutions are subject to product availability and manufacturer policies.

Shipping for Warranty Claims

For valid warranty-approved claims:

• Colabs may arrange collection or replacement support where applicable
• Shipping assistance may vary depending on product type and location

Customers may be responsible for packaging products securely during return shipment.

Limitation of Warranty

This warranty is limited to the original purchaser and applies only to products purchased directly from Colabs.

The warranty:

• Is non-transferable unless otherwise stated
• Does not extend beyond the original warranty period
• Applies only within the intended usage conditions

Colabs reserves the right to reject claims that do not meet warranty eligibility requirements.

Manufacturer Warranty

Certain products sold at Colabs are covered directly by manufacturer warranty policies. In such cases:

• Manufacturer terms and conditions will apply
• Customers may be referred to authorized service centers or manufacturer support channels

Manufacturer warranty coverage may differ between brands and products.

Contact Us

If you have any questions regarding the Warranty Policy, please contact us:

Colabs
Website: www.colabs.ae
Email: info@colabs.ae
Phone/WhatsApp: +971 50 428 6188

We appreciate your trust in Colabs and remain committed to protecting your privacy and providing a secure online shopping experience.